Performance Metrics

Ridership

Ridership is a key indicator of transit demand and usage.

Ridership data by route can be found in the ridership tracker.

Productivity

Ridership per vehicle revenue hour measures how effectively service hours are being utilized by riders.

Ridership per vehicle revenue hour data by route can be found in the ridership tracker.

Reliability

On-time performance reflects the consistency and dependability of our service.

On-time is defined as a departure occurring no more than 1 minute early and no more than 5 minutes late relative to the scheduled departure time. On-time performance is measured at timepoints. These are designated stops along a route where buses are scheduled to depart at a specific time.

Data quality

Data completeness measures the accuracy and reliability of data used for real-time passenger information and service planning, while also demonstrating the utilization and value of GMT’s transit technology investments.

Missed Service

Dropped runs represent scheduled trips that could not be operated as planned.

Customer Feedback

Customer service contacts provide insight into rider questions, concerns, and feedback. Fiscal year-to-date, GMT has recorded an average of 5.8 customer service interactions for every 1,000 hours of service operated.